Shipping / Returns

SHIPPING

Free Ground Shipping applies to:
Orders over $125 (pre-tax value) shipping within the lower 48 states or to an APO/FPO address. Please make sure to select Ground shipping. We do not offer free expedited shipping except during special promotions.

Free Shipping does NOT apply to:
- Orders shipping to Alaska or Hawaii
- Orders shipping internationally
- Pro deal orders
- Dealer/Distributor Orders
- Bikes

Please note:
- Orders are subject to local sales tax
- Saturday delivery is not available

INTERNATIONAL SHIPPING

Yeti Cycles ships to a vast majority of countries as we want to serve our Yeti freaks across the globe. For international orders, please note that customs clearance is different in every country and that you may be charged additional fees, tariffs, and brokerage fees on top of postage charges. These additional charges are your responsibility.

RETURNS

What is your return policy?  

You may return your purchases by mail or at Yeti Cycles HQ within 30 days of your fulfillment date, provided the item(s) are in new/unused condition and are in the original packaging with the tags attached. The order number and email address of the person who placed the order are required to submit a return. Yeti Cycles products purchased at a Yeti dealer must be returned to the original purchase location.   

Once your item is received, we will provide a refund to the original method of payment. If the credit card used for the original order is unavailable, we will issue your refund through store credit. The initial shipping cost is non-refundable.   

We offer a flat-rate $7 FedEx shipping label for eligible customers within the contiguous U.S. and request a refund to the credit card that was used for the original order. You can either print this label after requesting a return online or contact us to help you with the return. The $7 price for the FedEx label will be deducted from the refund issued for your return.   

What is your exchange policy?  

Exchanges are free for eligible customers within the contiguous U.S. You can use the online portal to order the new size or color of the same item you are exchanging. Exchanges for items different from the original item (other than size or color) are not permitted. Exchanges will be processed once we receive the original item(s). 

How to return items by mail?  

1. Have your order number and the email address of the person who placed the order on hand and select the Start A Return button to kick off the RMA process.  
2. Repackage your gear in the original shipping packaging or use your own.
3. Send off your return using a carrier of your choice or at a FedEx location using a prepaid label that you can request.   

You can also choose to use your own carrier. Please write the RMA number on the outside of the box or on a note in the packaging and send it to:   

Yeti Cycles – Returns 
621 Corporate Circle, Unit B 
Golden, CO 80401  

How do I return/exchange items to Yeti Cycles HQ?  

Bring your item(s) to our showroom Monday – Friday, 9am – 5pm MST.   

Yeti Cycles HQ 
621 Corporate Circle, Unit B 
Golden, CO 80401  

What items cannot be returned/exchanged?  

We will not accept returns or exchanges for used/worn items, paint, or bikes/frames. Items purchased anywhere other than yeticycles.com, or our showroom must be returned to the original purchase location. If you have any questions, please get in touch with us.  

How do international returns/exchanges work?  

You will use your own carrier to ship the item(s) back to us. Once your item is received, we will provide a refund to the original method of payment. If the credit card used for the original order is unavailable, we will issue your refund through store credit. The initial shipping cost and return shipping are non-refundable.  

Please write the RMA number on the outside of the box or on a note in the packaging and send it to:   

Yeti Cycles – Returns 
621 Corporate Circle, Unit B 
Golden, CO 80401 

What if the item was a gift?  

Gifts can be returned or exchanged if brought into Yeti Cycles HQ with the order number or receipt. If you want to return it by mail, please have the order number ready and contact us at orders@yeticycles.com or call us at 303-278-6909.   

When will I be refunded for my return?  

Refunds for returns are processed within 3-5 business days after we receive your package.  It can take up to 10 business days for the refund to appear on the credit card statement.

What if there was a problem with my order or a warranty issue with the products I received?  

Please have the order number ready and contact us at orders@yeticycles.com or call us at 303-278-6909.   

What if I have more questions or need a hand with the return?  

No problem. Please have the order number ready and contact us at orders@yeticycles.com or call us at 303-278-6909.