Shipping / Returns

RETURNS/EXCHANGES

BIKE RETURN POLICY 

What is your Bike return policy?  

Return Window: Bikes purchased directly from Yeti Cycles can be returned for a full refund within 14 days of delivery if in new/unused condition with all parts, accessories, and manuals.

How to Start a Return: Contact customer support online or call (303) 278-6909.

Refund Method: Refunds go to the original payment method; initial shipping costs are non-refundable.

Dealer Purchases: Items bought from a Yeti dealer must be returned to that store.

Inspection Process:

• Items are inspected for damage or excessive use.
• Damaged or heavily used bikes may incur up to a 15% restocking fee.
• Returns may take up to 10 business days to process.

FedEx Return Label: Provided for eligible customers within the contiguous U.S.

What is your Bike exchange policy? 

Exchange Window: Bikes purchased directly from Yeti Cycles can be exchanged within 14 days of delivery if in new/unused condition with all parts, accessories, and manuals.

Exchanges: For size or model exchanges, contact customer support if the bike is in new condition. Customers will be responsible to cover additional costs if there is a difference in price.

Unsure About Fit/Specs?

• Visit your local bike shop for help with sizing and specs.
• Local shops offer expert fitting and future maintenance support.
• Contact Yeti Cycles for any product questions.

How to return bikes by mail?  

1. Have your order number and contact us to start a return. You can contact us at 303-278-6909, [email protected], or chat with us on our website. We will provide you with an RMA number and a shipping label for your return.  

2. Repackage your bike in the original bike box that it came in. You can use the un-boxing video here to reference how to repackage the bike.   

3.  Drop your packaged bike off at a FedEx location using the prepaid label that was provided.  

How do I return/exchange items to Yeti Cycles HQ?  

Bring your item(s) to our showroom Monday – Friday, 9am – 5pm MST.   

Yeti Cycles HQ 
621 Corporate Circle, Unit B 
Golden, CO 80401 

NON-BIKE RETURN POLICY 

What is your non-bike return policy?  

Return Window: Return items within 30 days of fulfillment if they are new/unused, in original packaging, with tags attached.

Return Location: Return by mail or at Yeti Cycles HQ.

Required Info: Provide the order number and the purchaser’s email address.

Dealer Purchases: Items bought from a Yeti dealer must be returned to that store.

Refund Process: Refunds go to the original payment method; if unavailable, store credit will be issued.

Shipping Costs: Original shipping costs are non-refundable.

FedEx Return Label:

• $7 flat-rate FedEx label for eligible customers in the contiguous U.S.

• Label can be printed after requesting a return online or by contacting customer service.

• The $7 fee is deducted from your refund. 

What is your non-bike exchange policy?  

Exchanges are free for eligible customers within the contiguous U.S. You can use the online portal to order the new size or color of the same item you are exchanging. Exchanges for items different from the original item (other than size or color) are not permitted. Exchanges will be processed once we receive the original item(s). 

How to return non-bike items by mail?  

1. Have your order number and the email address of the person who placed the order on hand and select the Start A Return button to kick off the RMA process.  

 2. Repackage your gear in the original shipping packaging or use your own.   

3. Send off your return using a carrier of your choice or at a FedEx location using a prepaid label that you can request.   

You can also choose to use your own carrier. Please write the RMA number on the outside of the box or on a note in the packaging and send it to:   

Yeti Cycles – Returns 
621 Corporate Circle, Unit B 
Golden, CO 80401  

How do I return/exchange non-bike items to Yeti Cycles HQ?  

Bring your item(s) to our showroom Monday – Friday, 9am – 5pm MST.   

Yeti Cycles HQ 
621 Corporate Circle, Unit B 
Golden, CO 80401  

What items cannot be returned/exchanged?  

We will not accept returns or exchanges for used/worn apparel, parts, accessory items, or paint. All items marked as FINAL Sale are ineligible for returns and exchanges. Items purchased anywhere other than yeticycles.com or our showroom must be returned to the original purchase location. If you have any questions, please get in touch with us.  

How do non-bike international returns/exchanges work?  

You will use your own carrier to ship the item(s) back to us. Once your item is received, we will provide a refund to the original method of payment. If the credit card used for the original order is unavailable, we will issue your refund through store credit. The initial shipping cost and return shipping are non-refundable.  

Please write the RMA number on the outside of the box or on a note in the packaging and send it to:   

Yeti Cycles – Returns 
621 Corporate Circle, Unit B 
Golden, CO 80401 

What if the item was a gift?  

Gifts can be returned or exchanged if brought into Yeti Cycles HQ with the order number or receipt. If you want to return it by mail, please have the order number ready and contact us at [email protected] or call us at 303-278-6909.   

When will I be refunded for my return?  

Refunds for returns are processed within 3-5 business days after we receive your package.  

What if there was a problem with my order or a warranty issue with the products I received?  

Please have the order number ready and contact us at [email protected] or call us at 303-278-6909.   

What if I have more questions or need a hand with the return?  

No problem. Please have the order number ready and contact us at [email protected] or call us at 303-278-6909.   

FINAL SALE RETURN/EXCHANGE POLICY 

When items are marked as FINAL SALE, the policies below:

No returns or exchanges: All purchases during a final sale are considered final, meaning no returns or exchanges are allowed. If an item is received defective, damaged, or as a mis-ship, we will make exceptions for these situations. 

Check the sizing: Since you won't be able to exchange the item, it's important to make sure you're buying the right size. Check the sizing chart and read any reviews to get an idea of how the item(s) fits.

No price adjustments: Final sale items do not qualify for price adjustments or price matches.

Sales tax: Depending on where you live, sales tax may still be added to the final sale price.

SHIPPING

Yeti Cycles Direct Bike Orders

When you place a bike order on yeticycles.com, we’ll build it just for you at our headquarters in Golden, CO, and ship it within four business days of payment.

 Shipping Details:

• We ship to addresses in the contiguous United States, including Alaska and Hawaii.
• eBikes cannot be shipped to zip codes within New York City.

FedEx Ground shipping rates:

• Standard bikes: FREE
• eBikes: $150 per bike

Delivery timeline:

• Ground shipping: Up to seven business days
• Expedited shipping: Two business days after the bike ships
• An adult signature is required upon delivery.
• You’ll receive tracking information via email once your bike is ready to go.

Assembly Information:

Your bike will arrive 95% fully built and adjusted.

Before we ship your new bike to you we will:

• Bed in the brakes for you
• Add tubeless sealant to the tires
• Set up the suspension for you – after purchase, we will contact you for your rider weight.

To fit it in the box, you’ll need to complete some minimal assembly (install the front wheel and handlebar) using the tools and instructions provided. It’s super easy. Follow along with the assembly and setup videos here:

Unboxing & Setup Videos

We’re here for you!

• Chat: Speak with a bike expert. 
• Call: US - (303) 278-6909 or EU -  +49 (8026) 2064990
• Email: [email protected]

Free Ground Shipping:

Orders over $125 (pre-tax value) shipping within the lower 48 states or to an APO/FPO address. Please make sure to select Ground Shipping. We do not offer free expedited shipping except during special promotions.

Free Shipping does NOT apply to:
- Orders shipping to Alaska or Hawaii
- Orders shipping internationally
- Pro deal orders
- Dealer/Distributor Orders
- EBikes

Please note:
- Orders are subject to local sales tax
- Saturday delivery is not available

International Shipping

Yeti Cycles ships to a vast majority of countries as we want to serve our Yeti freaks across the globe. We are unable to ship bikes to international addresses. For non-bike international orders, please note that customs clearance is different in every country and that you may be charged additional fees, tariffs, and brokerage fees on top of postage charges. These additional charges are your responsibility.