Customer Service Associate
Seasonal Part-Time (3-month position with possible extension) |
Date: July 2026
Location: On-site Golden, CO
Schedule: 3 days per week, 4 hours per day (12 hours/week)
OVERVIEW
Yeti Cycles is looking for an energetic, personable mountain biker to join our Customer Experience team. This is a generalist role: you will answer product and technical questions, enter and maintain orders, and support dealers and consumers across phone, email, and in person. Strong written and verbal communication, a solution-oriented mindset, and genuine enthusiasm for the sport are essential.
As a Customer Service Associate, you will handle returns and exchanges, assemble and ship registration kits, and manage inbound calls and emails. You will represent Yeti as a Ride Driven brand and help build lasting relationships with our dealers and riders.
WHAT YOU'LL DO
- Process returns and exchanges.
- Assemble and ship new registration welcome kits.
- Respond to inbound phone calls, emails, and voicemails within the same business day.
- Guide consumers through the purchase process for Yeti bikes and apparel.
- Enter and maintain customer and dealer orders.
- Resolve technical and dealer questions directly or by routing them to the right resource.
- Support a smooth ecommerce experience for web customers.
- Flag web store issues (missing products, stock discrepancies, and similar) to your manager and IT.
- Keep the customer pickup area orderly and ensure every visitor has a positive experience at Yeti.
- Assist with overflow from the Factory Demo program.
- Continue learning about product trends, technology, and business systems, including Microsoft 365 and SYSPRO.
- Collaborate as part of a team and be willing to both learn from and teach others.
QUALIFICATIONS, COMPETENCIES, & KEY ATTRIBUTES
- Experience selling or servicing mountain bikes.
- Ability to work on-site at our Golden, CO headquarters.
- Knowledge of Yeti Cycles culture, local trails, technology, selling points, and price points.
- Ability to work both independently and as part of a team, owning assigned tasks.
- Strong time management and the ability to stay calm while delivering excellent service.
- Effective written and verbal communication skills.
- A service- and solution-oriented approach, with the ability to resolve contentious matters quickly and professionally.
- Flexibility and empathy.
- Experience with an ERP system is a plus.
WORK ENVIRONMENT
Yeti Cycles is a ride-driven company. Everything we do revolves around building the best bikes in the world. The environment is relaxed but high functioning: dogs wander the building, bikes line the hallways, and there is always good coffee in the morning and hoppy beer in the evening.
This role pays $18–20 per hour. We also offer a discounted gym membership and a one-time credit for apparel.
HOW TO APPLY
Email your resume and cover letter to [email protected], with the job title in the subject line.