Customer Service Associate
Date: October 2026
Location: Golden, CO
Reports to: Customer Experience Manager
General Summary:
Yeti Cycles is seeking an energetic, extroverted mountain biker who is organized, professional and solution-oriented with strong interpersonal skills. We are looking for someone with strong written and verbal communication skills to answer technical questions, enter and maintain orders, and assist customers to ensure an industry leading experience.
The Customer Service Associate will be responsible for answering incoming phone calls and emails in a timely (same business day) manner. They will work with the Customer Experience and Sales Teams handling dealer and consumer inquiries and orders. The right candidate will uphold Yeti’s reputation as a Ride Driven brand to build and foster a positive relationship with dealers and end consumers.
Essential Job Functions:
- Answer inbound chats, phone calls, emails, and voice mail within the same business day.
- Develop and maintain in-depth knowledge of the Yeti Cycles bike and apparel product lines, including models, specifications, and new releases.
- Assist consumers with their decision-making process while purchasing Yeti Cycles bikes and apparel.
- Enter and maintain sales orders.
- Independently resolve technical and dealer questions using the internal knowledge base, bike manuals, and product documentation.
- Build and maintain relationships with dealers, potential customers, and end consumers.
- Facilitate a seamless e-commerce experience for web customers.
- Assist with customer returns and exchanges.
- Communicate any issues with the web store (missing product, stock issues, etc.) to your manager and the ecommerce team.
- Assist showroom staff when the showroom is busy by greeting customers, walking them through the Yeti Cycles bike and apparel lines, and answering product questions.
- Support the Pro/Ambassador program by placing orders, processing program approvals, and answering questions.
- Help setup demo bikes and provide factory tours when the demo and showroom team needs extra hands.
- Provide backup support to the Warranty team during peak volume.
- Actively participate in continued education on product trends, technology, and business computing (Microsoft Office Suite and Syspro (ERP).
- Collaborate with teammates across departments.
Job Qualifications, Competencies and Key Attributes:
- Bachelor’s degree or equivalent experience.
- Three years of high-end mountain bike sales and service experience
- Thorough knowledge of Yeti Cycles culture, local trails, technology, selling points and price points
- Work well within a team environment
- Ability to work independently and own assigned tasks
- Strong time management skills and a commitment to excellent service
- Effective written and verbal communication skills
- Experience with an ERP system a plus
- Service and solution oriented
- Ability to stay calm under pressure and resolve contentious matters quickly and discreetly
- Flexible and empathetic
Work Environment:
Yeti Cycles is a ride-driven company. Everything we do revolves around making the best bikes in the world. The work environment is relaxed but high functioning. Dogs wander the building; bikes clutter the hallways and we always have good coffee in the morning and hoppy beers in the evening. We’re located near five major trailheads and allow time to go for a ride. We offer competitive compensation, annual performance-based bonus, comprehensive healthcare, discounted gym membership, matching 401k, life insurance, disability insurance, paid time off, one-time bicycle frame credit and annual apparel credit.
Compensation:
$21-23/hour, depending on experience
HOW TO APPLY
Email your resume and cover letter to [email protected], with the job title in the subject line.